Privacy Policy

1. Introduction

Bookivo ("we", "us", "our") is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information in compliance with UK GDPR.

2. Information We Collect

We collect information necessary to provide our booking services:

• Account Information: Name, email address, username, business details
• Booking Information: Appointment details, service preferences, customer contact information
• Usage Data: How you interact with our platform, features used, and technical information
• Payment Information: Processed securely through third-party payment processors (we do not store full payment card details)

3. How We Use Your Information

We use your information to:

• Provide and maintain our booking platform
• Process bookings and manage your account
• Send important service notifications and updates
• Improve our services and develop new features
• Ensure platform security and prevent fraud
• Comply with legal obligations

We process your data based on contract performance, legitimate interests, and where applicable, your consent.

4. Data Sharing

We do not sell your personal data. We may share data with trusted service providers who help us operate our platform, such as:

• Payment processors for subscription payments
• Email service providers for transactional and marketing emails
• Cloud hosting providers for secure data storage
• Analytics providers to understand platform usage (anonymized where possible)

All service providers are contractually required to protect your data and comply with applicable data protection laws.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Secure password storage

6. Data Retention

We retain your data only for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: While your account is active and for a reasonable period after closure
• Booking Data: Retained as required for business operations and legal compliance
• Account Data: Retained in accordance with legal and accounting requirements

You can request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

Under UK GDPR and applicable data protection laws, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal requirements)
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to certain types of data processing
• Right to Restrict Processing: Request we limit how we use your data
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

8. How to Exercise Your Rights

You can exercise your rights by:

• Using features available in your account dashboard (where applicable)
• Contacting us at privacy@bookivo.co.uk

We will respond to your request within 30 days as required by law.

9. Cookies

We use cookies to improve your experience. See our Cookie Policy for details.

10. International Transfers

Your data is stored in the UK/EU. If we transfer data outside the UK/EU, we ensure adequate protection through standard contractual clauses or adequacy decisions.

11. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top indicates when changes were made.

13. Contact Us

For privacy questions or to exercise your rights, please contact us at:

• Email: privacy@bookivo.co.uk

14. Complaints

If you're not satisfied with how we handle your data, you can complain to the Information Commissioner's Office (ICO):

• ICO Website: ico.org.uk
• ICO Phone: 0303 123 1113